Help Center

School owners

Guides for running the school

School setup, Faculty permissions, payments, refunds, compliance exports, and the settings that apply to every student. Every page here stays in the Help Center.

School owner reviewing reports at a desk

Tutorials for school owners

Getting started

Set up your school on DriversEdPro

Finish school setup, set course fees and drives, connect payments, and copy your enrollment link.

8 min

Getting started

Enroll a student

Families pick a class on your public enrollment page. Staff can also open Student Enrollment.

5 min

Scheduling

Set instructor availability

Open My Availability and add bookable slots inside the school's operating hours.

6 min

Scheduling

How students book and cancel drives

Students use My drives, pick instructor, date, and time, then Schedule Drive. Cancel from Manage Drive.

5 min

Payments

Take a card payment

Families pay from student Payments. Staff record cash at the desk. Guest drive invoices use a payment link.

5 min

Payments

Payment plans and booking gates

Set enrollment, per-drive, and final percentages, plus fines that can block the next booking.

7 min

Families

Parent portal and Parent Access Code

Parents enter a 10-digit code. They do not create an email password account.

4 min

Classroom

Makeup classes

Instructors record makeup curriculum, publish availability blocks, and students join from Class makeup.

5 min

Automations

Automated reminders and messages

Turn on school notifications for drives, class, fines, and exams. There is no waitlist alert.

6 min

Classroom

Create quizzes and Study Center practice

Build graded quizzes under Assignments, and practice material under Study Center.

6 min

Scheduling

GPS drive records

Standard and Scale include GPS Tracking. The instructor session records the route when the drive runs.

4 min

Payments

Issue a refund

Refund a card charge from Admin Tools → Payments. The student Payments tab does not have Refund.

5 min

Payments

Guest payments by link

Charge a guest or send a payment link from Office drives. The payer does not need an account.

4 min

Account

Reset your password or unlock a login

Use Forgot password with the account email. Parents use a Parent Access Code, not a password.

3 min

Account

Staff roles and who can edit what

School admin, instructor job titles, assistants, and Faculty Billing access.

6 min

Scheduling

Add vehicles and campuses

Manage the fleet under Vehicle Fleet. Campus addresses live under Classrooms. Reserve a vehicle on each drive.

5 min

Scheduling

When a drive slot opens after a cancel

A cancel puts the time back on the calendar. Other students book it from My drives. There is no waitlist.

4 min

Scheduling

Log a completed drive

Open My Drives, reserve a vehicle, run the session, then Complete. GPS records while the session is on.

4 min

Classroom

Run a live online class

From Classes, Start Class, then teach in the live classroom with slides and Class attention.

7 min

Classroom

Attention monitoring in class

Live class can use Eye AI. Self-paced can require a camera and face tracking. Seat time follows those rules.

5 min

Classroom

Self paced courses with verified seat time

Students open Start class, work through course content, and keep the camera on if the school requires it.

6 min

Classroom

Create Study Center flashcards and practice quizzes

Admins build Flashcards, Practice Quizzes, and Study Notes in Study Center.

6 min

Records

Certificates when a student finishes

When the student is eligible, open the Certificate tab on their profile.

3 min

Records

Export hour logs and state reports

Download CSVs from State Compliance. Issue Reports is for student issues, not hour exports.

4 min

Payments

Pay a student balance

Students use Payments → Make a payment. Parents pay tuition and fines in Pay & fines without creating an account.

3 min

Scheduling

No-show and late cancel fees

Cancel at least 24 hours ahead to avoid the drive cancellation fine. Staff mark no-shows.

4 min

Records

Track day and night driving hours

Day and night totals live on Driving Hours. They come from completed drives, not a manual toggle.

3 min

Automations

Message a student or parent

Message from the student record. School-wide sends use Broadcast. Reminders use School notifications.

3 min

Records

Change status or remove a student

Set Active, Inactive, Pending, or Completed. Delete is separate and does not refund.

5 min

Payments

Connect Stripe or QuickBooks

Choose Stripe, QuickBooks, or Record at school in school setup, then manage it under Payments.

6 min

Scheduling

Why a student cannot book a drive

Student scheduling, permit, payment plan percent, unpaid fines, one drive per day, curriculum order, or no slots.

4 min

Families

Parent code not working

Use Parent portal and the current 10-digit Parent Access Code. Do not sign in as the student.

3 min