Issue a refund
What you'll do
You will refund through the school's Stripe or QuickBooks Payments page. Deleting a student does not refund automatically.
Open Admin Tools → Payments
Card refunds are processed on the school Payments admin (Stripe or QuickBooks), including a Refund action on QuickBooks payment rows. That screen is password-gated billing, not the student profile.
Do not look for Refund on the student Payments tab
The student profile Payments tab has Update Payment Information, Charge Fine, Record Payment, and Payment history. Use Record Payment only to log cash or other offline tuition. It cannot send money back through the processor.
Faculty Billing access is not Refund
Faculty → Account → Billing access lets staff edit payment information on the student. It does not add a Refund button. Assistants and instructors still refund through the owner on Payments admin.
Deleting a student
If you remove a student from Enrolled Students, process any card refund in Billing first. The delete confirmation tells you refunds are manual.
Tip
Partial refunds belong on the processor page for the original charge, then confirm Remaining on the student Payment summary.
Keep going
Next guide: take a payment
Related guides
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