Why a student cannot book a drive
What you'll do
You will check the real booking gates. Missing classroom hours, a waitlist, and a balance lock switch are not how this screen works.
Student scheduling is off
If My drives says the school schedules your sessions, School Settings → Options → Student scheduling is off. The office books from the student profile.
Permit, payment plan, or unpaid fines
The student may need a learner permit on the record. The payment plan builder requires a percent of the course fee before that drive. Unpaid fines block scheduling until they are paid or marked paid. Use Payments → Make a payment, or Record Payment / mark fines paid at the desk.
One drive per day, or previous lesson not done
You can hold one scheduled drive per calendar day. Curriculum drives also have to stay in order: finish or pass the previous required drive before the next one will book.
No matching times
If no times show, the instructor has no open slots on My Availability, the school is closed that day, or the vehicle fleet cannot cover the hour. There is no waitlist to join.
Keep going
Next guide: pay a student balance
Related guides
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