Support
Send a support request, email the team, call (509) 873-2600, or browse the help center. For booking questions, we can also point you to room availability, drive preferences, and auto schedule tools.
Related
Pair support with docs and product pages when you need more context.
FAQ
Straight answers about how contact and support work on DriversEdPro.
Typical replies land within one business day. Urgent account or payment issues get prioritized when you mark the category clearly.
Your school name, the role you use (admin, instructor, or student), what you expected, what happened, and any screenshots or error text you have.
Yes. Ask about room availability, student drive preferences, FIFO auto schedule, reminders, or payment gated booking, or start with the scheduling help articles.
For step by step product walkthroughs, search the help center first. Use this form when you need a person, a school specific fix, or something the docs do not cover.
support@driversedpro.com is for support and legal notice paths. contact@driversedpro.com is for general product and operations email. You can also call (509) 873-2600.
On the sign in page, click Forgot password, enter your email, and follow the link in your inbox. It opens the reset password page where you set a new password. See the forgot password guide in the help center for full steps.
Your driving school created the account and knows which email is on file. Students should use Contact school in the dashboard or call the school office. School admins can update emails in their admin tools or contact us with the school name.
Refunds for student lesson and tuition charges are handled by your driving school, not DriversEdPro directly. Contact the school that processed the payment. School owners with subscription invoice questions can email support@driversedpro.com.
Contact your school for enrollment, scheduling rules, cancellations, local refunds, and student records. Contact DriversEdPro for platform bugs, login failures that persist after reset, and school admin account issues.
Use this form with category Technical issue. Include your school name, role, steps to reproduce, browser or device, and screenshots or exact error text. You can also email support@driversedpro.com.
Try another browser, clear cache, and update the mobile app. If pages still fail after sign in, that is a platform issue: contact us with the URL, time, and screenshots. If only your drive schedule looks wrong, start with your school.
Check spam and promotions, confirm the email matches what your school registered, wait five to ten minutes, then request another link from the forgot password page. If nothing arrives, verify the email on file with your school.
Wait about 15 minutes after too many failed sign in attempts, then use Forgot password to set a new password. If you still cannot sign in, your school admin can confirm the email on the account.
Open Settings, go to General, then Security, and click Send reset email. Use the link in that email to set a new password on the reset password page.
Search the help center for topics like forgot password, refund, contact school, and report bug. Each guide links to related articles and the right next action.
